# Mailing Members after a Cancellation

*Article Topics:* [*Communications*](https://docs.toomuchmedia.com/getting-started/common-topics/communications)*,* [*Sites*](https://docs.toomuchmedia.com/getting-started/common-topics/sites)*,* [*Members*](https://docs.toomuchmedia.com/getting-started/common-topics/members)

When a member cancels a subscription to your site, it allows you to address any concerns they may have had. By sending a customized email in response, you can show your commitment to customer satisfaction and offer alternative solutions or incentives to re-engage the member. This personalized approach not only increases the chances of retaining the customer but also demonstrates that you value them as a customer.

## Setting up an Automatic Member Cancel Email

NATS allows you to set up Automatic Emails that go out to members when they cancel their subscription,  sending out a customized email to members when they cancel their subscription. 

This only needs to be set up once per tour. To do so:

1. Navigate to the [Sites Admin](https://docs.toomuchmedia.com/nats-admin/sites), select the appropriate Site then select the **Tour Tab**.
2. Select the **Tour** you wish to enable the Automatic Email on and click the **Email Tab.**
3. Click the **cog** next to "mail\_member\_cancelled" and select "Customize Template" to customize the email template.

<figure><img src="https://2232071635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWJVne6meHqGT8rzsBdod%2Fuploads%2FtBEaAV5i0PnpHl42lhP1%2Fnatsadmin-communications-mailingcancelledmembers-customizetemplate.png?alt=media&#x26;token=77fa8dae-544f-404f-9f95-0b8b6892fc71" alt=""><figcaption></figcaption></figure>

4. Customize your mail\_member\_cancelled template and click "Save & Return to Template List".

<figure><img src="https://2232071635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWJVne6meHqGT8rzsBdod%2Fuploads%2FnTDxuBQ3hA87ifGvOcKA%2Fnatsadmin-communications-mailingcancelledmembers-savetemplate.png?alt=media&#x26;token=87efd2f2-2037-4f3c-9a5e-350d6c7c06cc" alt=""><figcaption></figcaption></figure>

4. Click the "Not Set" option under the **Subject** column to set a subject for the email.

<figure><img src="https://2232071635-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWJVne6meHqGT8rzsBdod%2Fuploads%2FxBUp7GRkOZ594jhlIexT%2Fnatsadmin-communications-mailingcancelledmembers-setsubject.png?alt=media&#x26;token=4f09cb46-ebd6-4472-86e1-aadc882cb0a7" alt=""><figcaption></figcaption></figure>

5. Once the **Subject** is changed, the email will be enabled.&#x20;

Now, whenever a member cancels their subscription, they will automatically receive the email you customized.&#x20;

Templates are highly customizable providing you with enough flexibility to provide member details, additional offers, and much more.&#x20;

Learn more on our [Site Template](https://docs.toomuchmedia.com/nats-admin/sites/site-templates) article.&#x20;

## Related Articles

{% content-ref url="../site-templates/mailer-template-variables" %}
[mailer-template-variables](https://docs.toomuchmedia.com/nats-admin/sites/site-templates/mailer-template-variables)
{% endcontent-ref %}