Mailing Members after a Cancellation

Article Topics: Communications, Sites, Members

When a member cancels a subscription to your site, it allows you to address any concerns they may have had. By sending a customized email in response, you can show your commitment to customer satisfaction and offer alternative solutions or incentives to re-engage the member. This personalized approach not only increases the chances of retaining the customer but also demonstrates that you value them as a customer.

Setting up an Automatic Member Cancel Email

NATS allows you to set up Automatic Emails that go out to members when they cancel their subscription, sending out a customized email to members when they cancel their subscription.

This only needs to be set up once per tour. To do so:

1. Navigate to the Sites Admin, select the appropriate Site then select the Tour Tab.

2. Select the Tour you wish to enable the Automatic Email on and click the Email Tab.

3. Click the cog next to "mail_member_cancelled" and select "Customize Template" to customize the email template.

1. Customize your mail_member_cancelled template and click "Save & Return to Template List".

1. Click the "Not Set" option under the Subject column to set a subject for the email.

1. Once the Subject is changed, the email will be enabled.

Now, whenever a member cancels their subscription, they will automatically receive the email you customized.

Templates are highly customizable providing you with enough flexibility to provide member details, additional offers, and much more.

Learn more on our Site Template article.

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