# Mailing Members after a Cancellation

*Article Topics:* [*Communications*](/getting-started/common-topics/communications.md)*,* [*Sites*](/getting-started/common-topics/sites.md)*,* [*Members*](/getting-started/common-topics/members.md)

When a member cancels a subscription to your site, it allows you to address any concerns they may have had. By sending a customized email in response, you can show your commitment to customer satisfaction and offer alternative solutions or incentives to re-engage the member. This personalized approach not only increases the chances of retaining the customer but also demonstrates that you value them as a customer.

## Setting up an Automatic Member Cancel Email

NATS allows you to set up Automatic Emails that go out to members when they cancel their subscription,  sending out a customized email to members when they cancel their subscription. 

This only needs to be set up once per tour. To do so:

1. Navigate to the [Sites Admin](/nats-admin/sites.md), select the appropriate Site then select the **Tour Tab**.
2. Select the **Tour** you wish to enable the Automatic Email on and click the **Email Tab.**
3. Click the **cog** next to "mail\_member\_cancelled" and select "Customize Template" to customize the email template.

<figure><img src="/files/gZTdJiNPJ2lQnvGU0uvi" alt=""><figcaption></figcaption></figure>

4. Customize your mail\_member\_cancelled template and click "Save & Return to Template List".

<figure><img src="/files/N3y6fZIEhsHYq5IEopGa" alt=""><figcaption></figcaption></figure>

4. Click the "Not Set" option under the **Subject** column to set a subject for the email.

<figure><img src="/files/L2gEpWXuBWDduKFcwnVF" alt=""><figcaption></figcaption></figure>

5. Once the **Subject** is changed, the email will be enabled.&#x20;

Now, whenever a member cancels their subscription, they will automatically receive the email you customized.&#x20;

Templates are highly customizable providing you with enough flexibility to provide member details, additional offers, and much more.&#x20;

Learn more on our [Site Template](/nats-admin/sites/site-templates.md) article.&#x20;

## Related Articles

{% content-ref url="/pages/a783Es1k6iYhYPOB8z0w" %}
[Mailer Template Variables](/nats-admin/sites/site-templates/mailer-template-variables.md)
{% endcontent-ref %}


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