FAQ
Below you can find a list of commonly asked questions that may help you with some issues you are having.
Why are my NATS Report charts not displaying?
The web server is not loading the required PHP modules. To resolve, copy the contents of the NATS/includes/ChartDirector/lib directory into the directory that houses PHP modules on the server (extension_dir in the PHP ini file). If this does not resolve the issue, ChartDirector may provide more information. Please check the following URL:
<<NATS domain>>/admin_overview_data.php?report=pl_graph&limit[period]=2Why do my statistics all report from an unknown/specific country?
NATS relies on location-identifying dependencies to provide location data. By default, NATS attempts to use MaxMind's GEOIP database. To resolve the unknown country issue, please ensure that the configured location dependency is providing the required data. For testing purposes, you can place the following script in the NATS/www directory:
<? echo 'IP: '.$_SERVER['REMOTE_ADDR'].': You are from '.apache_note("GEOIP_COUNTRY_NAME");?>If all traffic is being recorded as having been initiated in the same country, you may be load-balanced and not reporting the proper IP address to the server. If this is the case, please configure your NATS for Load Balancing as detailed in this wiki: Configure NATS for Multiple Servers; specifically, the Additional Notes section.
If all traffic is being recorded with an unknown country, either GEOIP is not installed or the GEOPIP database is out-of-date. If this is the case, install GEOIP and/or update the GEOIP database.
Can surfers still join my sites if my license has expired?
Yes. Surfers can continue joining your sites until the license becomes disabled. However, expired licenses revoke access to admin and API activities.
Why don't join options display on the NATS join form?
Ineffective SHOW rules for the join option(s) are the most likely cause of this issue.
After configuring a link domain, why do I get the following license message: "No Valid License Found!"?
As of NATS 4.1.7.1, TMM has implemented a domain-locking feature. This feature restricts admin, affiliate, and API activities to the domain attached to the license. However, NATS does not restrict surfer activities, this means that surfers tracking through affiliate linkcodes and signing up to site(s) are not restricted. The No valid license found message can be used as confirmation that your linkcodes are being answered by NATS.
CMS Specific FAQ
General
What is NATS?
NATS is the adult industry's leading management tool for running your internet business.
What is the CMS?
The CMS provides easy management of the content you upload to NATS by normalizing it in a format easily recognized by the CMS and then displaying it on your tours and member areas.
How does the CMS work with NATS?
The CMS is included with your subscription to NATS. The CMS was designed to use the Sites and Members you have in NATS to make management as simple and easy to use as possible.
Will I have to pay separately for the CMS?
No! The CMS is included with every NATS subscription at no additional cost.
What is the Member Area?
The Member Area is exclusive to visitors who have purchased a membership to your site and serves as the Main Area where your content is Published to.
What is a CMS Tour?
Your Tour serves as a landing page for visitors to get a preview of the content that is on your Member Area.
What is a Theme?
Themes are a collection of settings and pages that can be saved and used on multiple Tour or Member Areas.
Content Management
How do I connect a Tour Area to a Member Area?
Tours can be connected to a Member Area, automatically sharing all the uploaded content of that Member Area so you don't have to constantly update your Tour when new content is added.
This is done by typing the Member Area's unique ID into the Login Area field in the General tab of the Tour.
What are Content Sets?
Content Sets are a collection of Videos, Photos, Thumbnails, or a combination of the three. Content Sets can be Published to your Member Area and serve as the main form of media your Visitors and Members interact with.
What is a Content Draft?
A Content Draft is the process of uploading your Content Sets to your Content Server. Once your content has been uploaded to your Content Server, it can then be published to a Member Area.
How do I upload content?
Uploading content can be done by first creating Content Drafts and then Publishing the content to the Member Area of your choice.
What kind of content can be uploaded?
The CMS supports uploads of Videos and Photos as content known as Content Sets. Each Content Set can also contain Thumbnails and Trailer Videos.
How do I publish content?
Content that has been uploaded to the CMS can be Published to one or more Member Areas either immediately or scheduled to be published at a later date.
How do I manage comments?
Before displaying on a Tour or Member Area, Comments on a Content Set can be Approved or Denied by navigating to the Content Set and selecting the Social Tab.
Design
How can I make a new page for my Tour or Member Area?
Pages can be created by selecting the Tour or Member Area, Navigating to the Theme Tab, and selecting the Pages option. From here, a new Page can be created, and Blocks can be added to flesh out the Page.
What is a Page Block ?
Pages consist of interactive elements known as Page Blocks which can be configured to serve a wide variety of functions. Essentially, Blocks grab information from NATS to determine what to display on the page.
How do I customize my Tour and Member Area?
Your Tour and Member Area can be customized in a variety of ways including changing the color scheme, content layout, functionality and more.
See Design for more details on customizing your Tour and Member Area.
Can I use CSS to customize the look of a Tour and Member Area?
Yes, your Tour and Member Areas have Theme Design settings to control the look of your Sites. You can however use CSS to customize certain aspects of your Tour and Member Area. To Do so, navigate to the Tour or Member Area you wish to customize, select the Theme Tab, and choose the Display Option. At the bottom of the page is a section titled Custom CSS Declarations where you can insert your CSS.
How do I manage my Models?
A Model can be created and connected to a Content Set, automatically displaying all content associated with that Model on their details page.
How do I create a categories page?
Category pages to can be created by adding a new page to your Tour or Member Area and selecting Categories Block. You will need to ensure the Data Type is set to Category to properly display a list of Categories.
How do I create new categories?
New categories can be created as an Additional Data Type. Navigate to the Additional Data section of the Content Management Admin, select the Category tab and click Add New then select New Value.
Can I add a Navigation Bar to my site?
Yes, Navigation Bars can be added to your Tour or Member Area by first creating a Navigation Menu by going to the Theme Tab of the Tour or Member Area and selecting the Menu option. A new Navigation Menu can be added and customized to display appropriate pages. The newly created Navigation Menu can then be selected by a Navigation Block when customizing a Page.
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