How to Expire a Member

Article Topics: Members

NATS offers multiple ways to set member expirations for your sites. This can be done through the Configuration Admin in the "Billers" section.

Each biller section in the Configuration Admin contains a setting labeled "Set Expire XX Date", where XX is the name of the specified biller.

This drop-down menu contains four options:

NATS Set - Sets a member to expire when told to do so by NATS
Biller Set - Sets a member to expire when told to do so by the biller.
Earliest - Chooses the earliest date of the two choices above.
Latest - Chooses the latest date of the two choices above.

NATS Set

"NATS Set" only sets a member to expire when it is told to do so by NATS.

You can view a member's expiration date from the Members Details Page. From the Member Management Page in the Members Admin, you can select the specific member you want to view. In the Subscriptions Tab under Details, there is a Scheduled Expire Date Field. Click on the date twice to bring up the calendar. From there you can select the date and time for expiration, click Set, and then the Checkmark to save the selected date.

"NATS Set" expires a member based on when they are set to expire in NATS, regardless of any configuration settings.

Biller Set

"Biller Set" only sets a member to expire when it is told to do so by a biller.

Members that show up as "Expired" or "Canceled" in a biller but not in the NATS database indicate that the biller did not successfully inform NATS that the membership expired or was canceled.

If this occurs, check in the Billers Admin to confirm the biller's polls and account information are up to date. As soon as the biller expires a member, NATS will automatically cancel that member's access. Even for a non-recurring membership, NATS won't show a member's expiration date. Rather, it will wait for the biller to say a member is expired.