Member Overview
Article Topics: NATS Admin, Members
The member details page allows for easy access to specific member information. These tabs include general account details, Subscriptions, Surfer Actions, Login Log, Similar Members, and Notes.
Details Tab
The details tab displays:
Membership Details
Username: The username of the member.
Password: The member's password.
Site: The site to which the member is subscribed.
Tour: The tour the member went through.
Joined On: The member's join date.
Status:
Expires: The date the member will (or will) expire.
Purchase(s): Purchases that the member has made.
Trial Member: Tells whether the member is a trial member or not.
Account Details
Date Created: The date the member was created on your NATS.
Join IP: The IP address the member joined from.
Member ID: The member's ID.
Allowed Mailing: Indicates whether the member is allowed to mail or not.
Flagged: Indicates whether the member is flagged or not.
Special Flags: The special flags assigned to the member. This can be updated by clicking the "Update" link next to the special flag, where a special flag can be added or deleted.
Member Locked: Indicates whether the member is locked or not.
Session: The session ID of the member.
Custom Fields
Custom fields can be set by clicking the "Edit Details" button. Fields can also be set by clicking on the actual field, where a text box will display, and the field can be updated.
Acquisition
Program: The program through which the member signed up.
Affiliate: The affiliate that the member is connected to.
Ad Tool: The ad tool that was clicked to get the member to the sign-up page.
Promotional:
Referring URL: The URL that was clicked to bring the member to the NATS tracking link and signup page.
Contact Details
First Name: The member's first name.
Last Name: The member's last name.
Email: The e-mail the member used to sign up.
Address: The member's address.
City: The member's city.
Zip: The member's zip code.
State: The member's state.
Country: The member's country.
Subscriptions Tab
The Subscriptions Tab is where all of the member subscription details reside. These details include the subscription created date, scheduled expiration date, expired date, affiliate, campaign, and program.
Under the full subscription ID is the coupon information, where the coupon code will be displayed if the member uses a coupon to sign up to a site. For more information about site coupons, please see our Site Coupons page.
Transactions
Information about the Member Transactions is also shown in the subscriptions tab.
This information includes:
NATS ID: The NATS ID for the transaction.
Server Time: The time of the transaction on the server.
Related Transactions: Transactions related to the specific transaction.
Postbacks: The transaction postback, which can be resent by clicking the "Resend" button in that field.
Payout(s): Transaction payouts to affiliates.
Biller Transaction ID: The Biller's transaction ID.
Biller Time: The time for the biller of the transaction.
Process Type: The processing type used when the transaction is made.
Emails: The transaction email, which can be resent by clicking the "Resend" button in that field.
Biller Blacklist Tab
The Biller Blacklist Tab will contain a list of ban and unban events with members' IP addresses and credit cards that were used for the subscription.
Bolded entries denote entries that are blacklisted by the processor and cannot be removed.
Surfer Actions Tab
The surfer actions tab holds information about the member's surfer actions, such as cascading actions, join errors, and various actions done by the member.
This page includes details about the time of the action, the specific action done by the surfer, the site, tour, program, and affiliate that the surfer and member were on, and details that specify the result of the surfer's actions.
Login Log Tab
The login log contains information about the recorded logins of the member. This information includes the date and time of every login made by the member. It also contains details such as the join IP, join date, first login, and last login.
Activity Log Tab
The Activity Log Tab contains a log of events the member has made across sites in your CMS. This includes the IP they logged in from, the site they logged in to, and any content sets or models they may have interacted with, including leaving likes, comments, and ratings.
Similar Members Tab
The Similar Members Tab tells you the similarities between your member and other members based on 5 fields: Email, username, name, address, and IP address.
All of these fields can be clicked on, which will give a list of similar members based on that field. The number in the fields is the number of members who have a similar field.
Clicking on the "Actions" button will let you view that specific member's details and bring you to that member's details page.
Notes Tab
The Notes tab holds records of the member notes.
Member notes record the date and time of entering that note, as well as display the admin who entered the note.
To add a new note, type the note into the text box on the right of the page and click "Add" when finished.
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